Simplyhealth Professionals, the UK’s leading provider of preventive health plans for cats, dogs, rabbits and horses, is offering member practices a 10 per cent discount on the cost of membership of the newly founded British Veterinary Receptionist Association (BVRA). The BVRA is also offering a special summer promotion and discounting its newly launched silver award accreditation from £250 to £150, making it a great time for new members to sign up.
BVRA founders, veterinary surgeon Dr Brian Faulkner and Kay Watson, have already welcomed over 1000 members who have the opportunity to complete training and gain an accredited award. The Bronze award is free to all members. The newly introduced Silver award builds on this baseline training and the Gold award – which will use case based scenarios – is in development.
Kay, who previously trained as a veterinary nurse and has been involved in a number of top flight veterinary accreditation programmes says that Silver accreditation focuses on putting learning into practice – receptionists must complete an interactive online task-log that demonstrates the application of the knowledge covered in the initial Bronze level webinars. She explains, “It’s often when theory is put into practice that we really reflect on and embed learning and model new behaviours. It’s been fantastic to see receptionists embracing these ideas so positively and to witness the real appetite for development and recognition.”
Steve Holman is Simplyhealth Professionals training manager and delivers receptionist training on behalf of Simplyhealth in practices that use the company’s pet health plans, “I’m really delighted to see BVRA doing so well but not surprised – veterinary receptionists have always been really receptive to any training we have offered and love to acquire new skills to help them do their jobs more effectively. An accredited veterinary receptionist can do wonderful things for their practice and offers the potential to improve the customer experience and practice performance.”