Veterinary Associations | Veterinary Education | Veterinary Events and Conferences

Training the Veterinary Receptionist

vetreportMarch 25, 2014

Wednesday 30th April 2014 – Kents Hill Park, Milton Keynes
Thursday 11th September 2014 – Norton House Hotel, Ingliston, Scotland

‘Very thought provoking and interactive – taught me a lot’
‘Lots of ideas to take back to practice and utilise’
‘Inspirational and experienced speaker’

Veterinary receptionists are critical, not only to client satisfaction, but to achieving clinical resolution and optimising profit. Veterinary receptionists need a spectrum of skills, but all too often veterinary receptionist training is ad hoc and ‘on the job’ and can be one of the biggest challenges to running a practice. Poorly trained receptionists will have a knock on to the whole team resulting in inconsistent client experiences.
Brian Faulkner will show you how veterinary receptionists are pivotal in ensuring pets, owners, nurses and vets work together to achieve optimum clinical resolution. And how, by getting this right, they contribute to optimum financial resolution. It goes without saying that happy, effective receptionists are key to a positive and productive practice culture.
The day will include case studies of practices with successful embedded reception training programmes.
Who will benefit: Practice managers, owners, head nurses or head receptionists whose job description includes training the reception team.
The day will start at 10:00 and finish at 4:30.

CPD certificates, lunch and refreshments are included.

Book on line at www.spvs-vpma-events.co.uk or by completing and returning the attached fax-back form or by calling 01453 872731.

PS – due to the popularity of the Moving Up course held in February, SPVS and VPMA are running this course again on 5th November at the Village Hotel Leeds South. This course sold out with a waiting list, so reserve your place now.