Visiocare highlights need for secure and remote communication with pet owners in face of COVID-19

For the next three months, Visiocare Services, makers of the myBuddy pet app, has waived its usual set up fee for the app. Visiocare is also offering two months free use of myBuddy for practices setting up a new annual registration, to help them navigate client contact during the COVID-19 outbreak. The app is designed to be personalised to the vet practice and helps them communicate securely with pet owners.

Director of Visiocare Services, Alex Arpino, says that the app, which launched in the UK last year, has been valued by practices because of its multiple functionality, including treatment reminders and that the secure and direct messaging functionality has been especially useful in these uncertain times, “The myBuddy app has been shown to significantly reduce the time staff need to spend dealing with queries, which is always helpful and it is also compatible with social distancing – allowing more queries to be automated or handled more efficiently without face to face contact. It offers a way to protect staff as well as pets. As the app is personalised to the practice, it acts as a constant reminder and helps build the client relationship.”

The app is free for pet owners to use on Android or Apple smartphones. It allows clients to easily order products and re-order medication and send healthcare information about their pet direct to the practice. myBuddy can also be used to send photos of and updates about hospitalised pets from the practice to the client, in addition to updates about the latest precautions and practice routines during the coronavirus outbreak.

Alongside the app, the Visiocare Home package gives practices the option to choose from over 100 animated videos that can be hosted on their website and which show pet owners how to give a range of treatments and basic first aid.

In the past week, Visiocare’s team of Business Development Managers have moved to web-based meetings and telephone support to service practices interested in finding out about the company’s range of visual communication technology – including waiting room TV and explainer videos to use in the consulting room and on the practice website. Anyone wishing to find out more can visit www.visiocareservices.com or call 01403 800135.